Pay now

One-time payments

Log in to your account to pay your Columbia Gas bill by electronic check for free! No more checks to write, stamps to buy or bills to mail.

Online electronic payments are accepted 7:00 a.m. - 10:00 p.m., Monday - Friday. The service is not available 10:00 p.m. - 7:00 a.m. daily, or on weekends and holidays. If you are facing termination of service, be sure to submit your payment no later than 10:00 p.m. on the business day prior to the scheduled shut-off date.

Although payments usually take three business days to post to your account, the process will generate a payment confirmation number that will be noted on your account automatically. Note: If you make a single payment online, you do not have to report your payment confirmation number again, either online or by phone. You can check the status of your payment on the Account Summary screen.

Although you can make only one payment the same day, the service doesn’t limit you to using it just one time. For example, you may choose to use the one-time payment option one month, pay by mail or some other method the next month, use the one-time service the following month, and so on.



You can also use your credit card, ATM debit card, or an electronic check to pay your Columbia Gas of Ohio bill online or by phone through BillMatrix, one of the industry’s most secure electronic transaction environments. No special enrollment is required - just have your 15-digit Columbia Gas account number handy when you make the payment.

Pay your bill in full or specify the amount you want to pay that month. If you pay by electronic check, there is a $10,000 limit to the amount of your transaction. The limit on payments by credit and ATM debit card is $750 per transaction. BillMatrix charges a $2.45 convenience fee for each transaction. You'll be given an opportunity to complete or stop the transaction after the total amount of your payment, including the convenience fee, has been calculated.

BillMatrix Payment Methods


Credit (Visa, MasterCard, Discover, American Express)


ATM Debit Card (with a Star, Pulse, NYCE, or Accel logo)


ACH Electronic Check


Fast, convenient, and completely secure
BillMatrix offers automated payment processing 24 hours a day, seven days a week:

Report your payment if facing shut-off
BillMatrix will provide a payment confirmation number for your records. If your payment is to avoid shut-off, connect or reconnect service, be sure to call Columbia Gas DirectLink at 1-800-344-4077 before 10:00 p.m. the day before the scheduled termination and follow these steps to report the payment confirmation number:

About the BillMatrix convenience fee
BillMatrix is an authorized payment agent for Columbia Gas of Ohio but is not affiliated with Columbia Gas of Ohio. Columbia Gas of Ohio receives no portion of the fee, only the actual bill payment amount. Your Columbia Gas of Ohio account will be credited only with the amount you specify to be paid on your gas bill, not including the BillMatrix convenience fee. In an effort to prevent fraudulent use of the service, BillMatrix does not allow more than three payments on an account using the same valid credit card within a five-day period, or more than five payments within 30 days.

Help when you need it
Speak with a BillMatrix customer service representative at 1-866-711-3698 between 8:30 a.m. and 9:00 p.m., Monday through Friday.