Using a screen reader? You may notice some content and functions are not yet fully supported. As we work to improve our online accessibility, please call one eight six six three one nine nine seven one five. Our representatives will gladly read documents or information to you over the phone. Representatives are available Monday through Friday, eight in the morning to six in the evening to assist you.
Call us immediately at 1-800-344-4077. If you are calling on the
date of termination, we cannot guarantee your service will not be shut off.
Avoid shut-off by taking these steps:
Step 1: Choose one of these fast ways to pay:
in to your account to make single payments free of charge at your
Paymentus, our payment
services partner, accepts payments by credit/debit card or electronic check
from their Web site. Paymentus also accepts payments by phone at 1-866-694-1828.
Note: Paymentus charges a convenience fee for each transaction.
Step 2: If you pay online with our free one-time payment
service, the system will automatically note a payment confirmation number on
your account. There’s no need to report the confirmation number again,
either online or by phone.
If you use one of the other payment methods, call Columbia Gas DirectLink
at 1-800-344-4077 to report the receipt or payment confirmation number.
Payments must be reported by 10:00 p.m on the day
before the scheduled termination date to avoid shut-off. When you call, follow
these steps to report the payment confirmation number:
Select option 1 on the Columbia Gas DirectLink automated phone system for payment and
account information, then
Select option 2 from the next menu to report a
payment you recently made.