Pay in Person
At our main office
The main office of Columbia Gas of Kentucky is located
at 2001 Mercer Road
Our office hours to accept payments in person are 8:30 am to 4:30 pm. A payment
drop-box is also located in the driveway at the front of the building. This is
a free service.
If you can not
come to our headquarters, a number of other payment locations are conveniently
located throughout our service area.
Find an authorized payment agent
Please be aware that some locations may charge a consumer fee and
may require a bill in order to make a payment or process a security deposit.
Federal requirements limit the maximum payment amount at $2,500 per transaction.
If you received a termination notice, you MUST call Columbia Gas at
1-800-432-9345 before 10:00 pm on the day before the scheduled termination
and give us the receipt number after making payment. If it is the day of
termination, we cannot guarantee your gas service will not be disconnected.
Use only authorized payment agents!
Many of our customers pay their bill directly to us or use a payment agent that
we have authorized to collect customer payments. However, some customers have
begun using bill payment services that do not have any arrangements with us to
process payments. e cannot ensure that payments made
through one of these unauthorized bill payment services will be forwarded to us
in a timely manner or even ensure that payment will be forwarded at all.
To protect yourself and your utility service, be sure to follow
- Use caution when making your payment through a third-party
bill payment service that is not authorized by Columbia Gas.
- Be sure to bring both potions (top and bottom) of your
bill or provide your 15-digit account number.
- The payment agent might charge a service fee for each
transaction. Check your local phone directory and contact the payment
agent for specifics.
- Most importantly, always keep your receipt.
Pay by Mail
Lost your payment envelope and want to mail your
payment? Send a check or money order to:
Columbia Gas of
P.O. Box 742523
Cincinnati, OH 45274-2523