Log in to your account to pay your Columbia Gas
bill by electronic check for free! No more checks to write, stamps to buy or
bills to mail.
The service doesn’t limit you to just one payment, but is
different from recurring, automatic monthly payments. For example, you may
choose to use the one-time payment option one month, pay by mail or some other
method the next month, use the one-time service the following month, and so on.
Although payments won’t post to your account immediately,
the process will generate a payment confirmation number. If you make a
single payment online, you do not have to report your payment
confirmation number again, either online or by phone. The system will note the
confirmation number on your account automatically. You can check the status of
your payment on the Account Summary screen.
Note: You cannot cancel a payment after you've completed the online transaction. You'll have the opportunity to stop the transaction while in process, but it cannot be rescinded after you've completed the transaction and submitted payment.
You can use
your credit card, debit card, or an electronic check to pay your Columbia Gas of Massachusetts bill online or by phone through Paymentus, one of the industry's most secure electronic transaction environments.
No special enrollment is required
- just have your 10-digit Columbia Gas account number handy when you make the payment.
Pay your bill in full or specify the amount you want to pay. There is a $1.75 convenience fee for each transaction made through Paymentus. If you pay with a credit or debit card, please be aware the maximum payment you can make at one time is $750.00. You will be given an opportunity to complete or stop the transaction after the total amount of your payment, including the convenience fee, has been calculated.
Paymentus Payment Methods
Credit Card (VISA, MasterCard, Discover, American Express)
Card (with a Star, Pulse, NYCE, or Accel logo)
ACH Electronic check
Fast, convenient, and
Paymentus offers automated payment processing 24 hours a day, seven days a week:
Report your payment if
Paymentus will provide a payment confirmation number for your records. If your
payment is to avoid shut-off, connect or reconnect service, be sure to call
Columbia Gas at 1-800-688-6160 before 10:00 p.m. the day before the
scheduled termination and follow these steps to report the payment confirmation
- Select option 1 on the Columbia Gas DirectLink
automated phone system for payment and account information, then
- Select option 2 from the next menu to enter a
payment receipt number.
About the Paymentus
Paymentus is an authorized payment agent for Columbia Gas but is not
affiliated with Columbia Gas. Columbia Gas receives no
portion of the fee, only the actual bill payment amount.
Your Columbia Gas
account will be credited only with the amount you specify to be paid on your
gas bill, not including the Paymentus convenience fee. In an effort to prevent fraudulent use of the service, Paymentus does not allow more than three payments on an account using the same valid credit card within a five-day period, or more than five payments within 30 days.