Using a screen reader? You may notice some content and functions are not yet fully supported. As we work to improve our online accessibility, please call one eight six six three one nine nine seven one five. Our representatives will gladly read documents or information to you over the phone. Representatives are available Monday through Friday, eight in the morning to six in the evening to assist you.
Call us immediately at 1-800-688-6160. If you are calling on the
date of termination, we cannot guarantee your service will not be shut off.
Avoid shut-off by taking these steps:
Step 1: Choose one of these fast ways to pay:
in to your account to make single payments free of charge at your
Paymentus, our payment services partner, accepts payments by credit/debit
card or electronic
check from their Web site. Paymentus also accepts payments by phone at 1-855-597-3376. Note: Paymentus charges a
convenience fee for each transaction.
Late Charges: Your payment is credited to your
account on the date Columbia Gas receives the payment. If you are a commercial customer and payment is not
received by the due date of your current bill, a 1.09% late payment charge will
be added to your account.
Step 2: If you pay online with our free one-time payment
service, the system will automatically note a payment confirmation number on
your account. There's no need to report the confirmation number again,
either online or by phone.
If you use one of the other payment methods, log in to your account or call Columbia Gas DirectLink at 1-800-688-6160 to report the receipt or
payment confirmation number. Payments must be reported by 10:00 p.m on the day before the scheduled termination date to
avoid shut-off. If you call, follow these steps to report the payment
Select option 1 on the Columbia Gas DirectLink automated phone system for billing and
payment information, then
Select option 1 from the next menu to enter a
payment receipt number.