Using a screen reader? You may notice some content and functions are not yet fully supported. As we work to improve our online accessibility, please call one eight six six three one nine nine seven one five. Our representatives will gladly read documents or information to you over the phone. Representatives are available Monday through Friday, eight in the morning to six in the evening to assist you.
The Budget Payment Plan is a free service designed to help reduce
the impact of winter heating bills by spreading your heating costs more evenly
over the year (see
an example). And, to make paying your gas bill truly hassle-free, you can
opt to pay your budget amount by automatic
Reduce the impact of unstable natural gas prices
Spread your winter heating costs over a full year
Know how much you can expect to pay each month
Have more money available over the holidays
Here's how it works
Columbia Gas calculates your budget payment amount by reviewing the gas usage
history at your address, 30-year normal weather, and the present and estimated
cost of natural gas. Sometimes, weather conditions and swings in the price of
natural gas can have an unexpected impact on your gas usage and your actual
bill amount. We'll review your budget account in August, October, and January, and will adjust your payment,
if necessary, to keep your actual balance as current as possible.
Enrolling in the Budget Plan is easy. The budget year
begins in May and
runs thorough April. Simply pay the budget payment amount indicated on
your May, June, or July
bill and you'll be enrolled in the program automatically. The promoted
budget amount will be different each of those months since there are
fewer months remaining in the budget year to spread your projected
costs, so it's a good idea to enroll as early as possible. If your
current, you can also enroll
online or by phone during those months by calling Columbia Gas DirectLink at 1-888-460-4332.
Easier budgeting -- It's hard to budget household expenses when your
gas bill goes up and down with seasonal gas use. Your bill will remain the
same month to month if you choose the budget payment plan.
Convenience plus -- The budget payment plan is a free customer service
that's a natural for spreading the cost of winter heating bills evenly over
Plan ahead -- We all know that bigger bills are sure to come when
cold weather hits, so summer is the time to look ahead and get prepared. The
amount of your monthly budget for the coming year is shown on your May, June, and July
bills. Get a head start on winter bills by paying the budget amount when you
pay your bill during one of those months.
Accurate billing -- We review your account as the year progresses
so we can adjust your budget amount, if necessary, to keep your account as
current as possible.
Three easy ways
Bill payment - Your Budget amount
will appear on your May, June, and July bills. If your account is
past-due, the arrearage will be included in the first month's payment
amount. Simply pay that amount for your natural gas service, plus any
charges for optional services or contribution to the Dollar Energy fund,
and you'll be enrolled automatically.
Online - You can also enroll online during those months. Just log in to your account to find out what your budget amount would be and follow the easy steps to enroll.
By phone - You can also enroll during May, June, or July by calling our automated self-service phone system at 1-888-460-4332. .
We have been working hard to bring customers, like you, a better online experience.