Using a screen reader? You may notice some content and functions are not yet fully supported. As we work to improve our online accessibility, please call one eight six six three one nine nine seven one five. Our representatives will gladly read documents or information to you over the phone. Representatives are available Monday through Friday, eight in the morning to six in the evening to assist you.
If you're preparing for a move, call Columbia Gas DirectLink at
1-800-344-4077 between 7:00 a.m.. And 7:00 p.m. Monday - Friday. Press option
3 from the automated self-service menu, preferably at least 48 hours prior to
your move-in date. If gas is currently off at the location, access will be required.
You should have someone available at the address during the day of your service
We may require a security deposit depending on a customer's credit
record. The deposit is security that your final bill will be paid and cannot
be used to pay current or delinquent bills. The deposit is based on the two
highest months of consumption within the last year of service to that address.
If a good payment record is maintained for one year, the full deposit, plus
interest set at a rate by the Public Utilities Commission of Ohio, will be credited
to your account.