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The CAP program offers affordable payment plans for customers
with low income and long-term bill payment problems. There are strict income
guidelines that define a customer's eligibility to participate. Your income
must be at or below 150% of poverty level. If you are a residential-heat
customer and need to have a more permanent solution to your chronic bill payment
problem, then you may find CAP to be a valuable program. To learn more about
CAP call our Universal Services department at
For households with more than five members, add $520 per month
or $6,240 per year for each additional person.