Using a screen reader? You may notice some content and functions are not yet fully supported. As we work to improve our online accessibility, please call one eight six six three one nine nine seven one five. Our representatives will gladly read documents or information to you over the phone. Representatives are available Monday through Friday, eight in the morning to six in the evening to assist you.
The CAP program offers affordable payment plans for customers
with low income and long-term bill payment problems. There are strict income
guidelines that define a customer's eligibility to participate. Your income
must be at or below 150% of poverty level. If you are a residential-heat
customer and need to have a more permanent solution to your chronic bill payment
problem, then you may find CAP to be a valuable program. To learn more about
CAP call our Universal Services department at
For households with more than five members, add $522 per month
or $6,270 per year for each additional person.
We have been working hard to bring customers, like you, a better online experience.