Pay in Person or by Mail

Pay in Person at Authorized Payment Agent Locations

A number of payment locations are conveniently located throughout our service area.

Find an authorized payment agent

Please be aware that some locations may charge a consumer fee and may require a bill in order to make a payment or process a security deposit. Federal requirements limit the maximum payment amount at $2,500 per transaction

If you received a termination notice, you MUST call us at 1-800-688-6160 and give us the receipt number after making payment. If it is the day of termination, we cannot guarantee your gas service will not be disconnected. When you call, follow these steps:

Use only authorized payment agents!
Many of our customers pay their bill directly to us or use a payment agent that we've authorized to collect customer payments. However, some customers have begun using bill payment services that do not have any arrangements with us to process payments. We cannot ensure that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even ensure that payment will be forwarded at all.

To protect yourself and your utility service, be sure to follow these steps:

Pay by Mail

Lost your payment envelope and want to mail your payment? Send your payment coupon with a check or money order to:

Columbia Gas of Massachusetts
P.O. Box 742514
Cincinnati, OH 45274-2514